Returns & Exchanges
We want you to feel comfortable in your own skin, which is why we offer a 365-day Love at First Wear guarantee for your first pair of underwear. For all other items, we accept returns and exchanges of unworn, unwashed merchandise within 30 days of purchase.
Visit Our Portal
Head to our online returns center and enter your order number and shipping zip code to start your request.
Choose Your Action
Select the items you wish to return or exchange and tell us the reason so we can improve your future experience.
Print & Pack
Download your prepaid shipping label, securely pack your items in their original packaging, and drop it off at any authorized carrier location.
Get Refunded
Once our warehouse receives and inspects your return, we will issue your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing